Post-Implementation & Ongoing Support

SOFGEN recommends that Systems Audits be conducted within three months of "Go Live" of any implementation project. The SOFGEN Executive Committee comprises a Director of Quality Assurance whose prime responsibility is to ensure that the quality of each and every implementation delivered by the company meets the best standards in the industry.

We are frequently requested to perform audits for 3rd party implementations; our Principal Consultants spend between three and ten days on site and deliver an audit report covering all aspects of the project and its deliverables, or in the case of a mature system, the current system status.

At the management level, the Audit Report covers organizational structure, risk & compliance, security, vendor management and project management issues. At the project level, the report deals with technical, functional, documentation, and support issues. As preparation for the audit, users and support staff are encouraged to compile an issue log, so as to ensure that the report addresses the concerns of all the bank´s constituencies.