Post-Implementation & Ongoing Support

With the current push to minimize implementation costs and total cost of ownership, all service providers with global pretentions require offshore facilities. Approximately one third of any implementation may be run offshore and extensive operational and post-implementation support may be provided from such locations.

SOFGEN utilizes our extensive offshore facilities in India and the Philippines to deliver the following types of services:

• Writing of technical specifications
• Development of code
• Reporting Developments
• Interface Developments
• Documentation

• Close of Business Support (in and out of hours)
• Various help desk programs (including 24x7) for post implementation support.
• Maintenance of local developments and customizations
• Testing
• Elements of upgrade support

Banking data is highly sensitive and safeguards need to be put into place to protect it. Apart from physical access controls and vetting of staff, SOFGEN uses state of the art anonymisation tools in order to ensure that the privacy of our clients is protected.